Frequently Asked Questions

No. We're a free referral and dispatch service that connects you with a licensed, insured, IICRC-certified local restoration professional from our network. The network pro handles the on-site inspection and all technical work; our role is making sure you're matched with the right person fast.

Most Sherman Oaks addresses, including 91403 and 91423, are typically reached within about 60 minutes of your call, day or night. Surrounding areas like Studio City, Encino, Van Nuys, Valley Village, and North Hollywood are usually reached within a similar window.

Yes. Every homeowner who calls gets a free on-site inspection with no call-out fee, regardless of whether the job moves forward afterward. You'll get a clear picture of the damage and next steps before anything is decided.

When a claim applies, network professionals can bill your insurance company directly rather than requiring you to pay upfront and wait for reimbursement. They also provide the documentation, photos, moisture readings, and a scope of work, that supports the claim itself.

Our network includes professionals experienced across all three: water damage restoration, fire and smoke damage restoration, and mold remediation. One call can get you matched with the right specialist for your specific situation, no need to search separately for each.

Our primary coverage is Sherman Oaks, CA, both the 91403 hillside neighborhoods and the 91423 flats, plus the immediately surrounding communities of Studio City, Encino, Van Nuys, Valley Village, and North Hollywood. This focused coverage area is what lets network pros maintain real local knowledge instead of generic, city-wide coverage.

Every network professional is independently licensed and insured under their own credentials. You can verify any California contractor's license directly through the California Contractors State License Board (CSLB) website before work begins, and we encourage every homeowner to do so.

For water damage, shut off the water source if possible and move valuables away from the affected area. For fire damage, wait for the all-clear from fire officials before re-entering. For mold, avoid disturbing visible growth, which can release more spores into the air. Our dispatcher can walk you through specific steps for your situation when you call.